FAQ

Having question with our package? Our FAQ section can help answer your questions.

Most of our products, such as Slushy Jack’s Original and Wild, are safe for children. However, Slushy Jack’s No Sugar contains glycerol and is not recommended for children under 4 years or under 14kg body weight.

Slushy Jack’s Wild contains real fruit juice, bold, exclusive flavours, and is a reduced sugar product with no glycerol.

Yes! Slushy Jack’s No Sugar is a zero-calorie option, perfect for adults managing diabetes. Additionally, all our products include reduced sugar options to fit various lifestyle needs.

Frozen Brothers Limited’s Terms and Conditions of Sale, Annex 3, applies to any Cups or Products you purchase. Please read the applicable terms and conditions here.

If you've received a faulty, incorrect, or damaged item, please contact our customer service team here. You may also want to review our terms and conditions.

You can cancel your order if it hasn't shipped. If the order has shipped, we're unable to make any changes to it at that time.

We currently only accept direct deposit from the bank for upfront payment.
We've partnered with Latitude Leasing, specialists in operating leases for commercial equipment, to provide this service. Through a monthly payment plan, you can finance your program with a lease rental facility from Latitude Leasing.

If your Power Unit isn’t working properly first check if it’s something you can resolve by clicking here. If not, click here and fill in the information, then we will send a technician to your store.

Visit Our Nutritional Information Pages:
Original Slushy Jack's
No Sugar Slushy Jack's
Wild Slushy Jack's

The Machine Identification badge or model number is located under the machine's IceScreen F5. Simply lift up the screen and locate the blue badge.

Shipping is free on orders over £200.00 (excluding VAT). There is a £15.00 flat rate shipping on orders under £200 (excluding VAT).

The world’s biggest carbonated frozen drinks brand - Slushy Jack's.
- Massive social media brand marketing to reach new customers and drive sales.
- Exclusive, high-performance Frozen Brothers machines with 7-day support.
- Fixed price equipment rental including installation, servicing, parts, and repairs depending on the terms in the agreement.

Starter packs of syrups, cups, lids, and point-of-sale are itemised separately. Packs are customised to your needs and typically cost around £xxxx for a Slushy Jack's.

Our equipment is leased for the duration of the agreement. At the end of the term, you may choose to upgrade, switch brands, or have the equipment collected.

Due to high demand, we offer limited retail partnerships. Equipment is built to order with a current delivery estimate of 4 weeks.